The National Media Museum is dedicated to delivering a world-class Front of House operation every day. As Sales and Service Manager, you will implement the service strategy to ensure that we provide a consistently exceptional visitor experience while meeting sales and income targets for retail and cinemas.
You will have full responsibility for sales and service in our Meet and Greet areas, in the Box Office, our cinemas (including IMAX) and Galleries 1 and 2. A strong track record of motivating, leading and developing a team in a competitive commercial environment is essential. You will be able to control costs, enhance sales and beat targets, while at the same time promoting best practice in Health & Safety. Building strong relationships with other departments, senior management and external stakeholders, you will provide direction, decision-making and drive.
The key to your success will be your skills in team building. You must be an inspired communicator, with the ability to organise, improve efficiency and give your team a shared sense of purpose. Adaptable and resourceful, you will thrive during peak periods and ensure that every individual performs to the best of their ability.
Award winning, visionary and truly unique, The National Media Museum embraces photography, film, television, radio and the web. Part of the NMSI family of museums, we aim to engage, inspire and educate through a powerful yet sensitive approach to contemporary issues.
For further information or to apply for this position, please visit our recruitment website https://vacancies.nmsi.ac.uk
Closing date: 2nd October 2011.
Interviews: 14th October 2011.
We welcome applications from all sections of the community in which we work. We particularly welcome applications from disabled people and we guarantee interviews to suitably qualified disabled applicants.